Items by Stars

Returns and Refunds

Cancellations

If your order has not been shipped, we will be happy to cancel it and grant you a full refund (excluding Paypal's commission fee). You can email us at  support@KpopStores.com or use our  contact form to reach us. Please provide your order number (ex. #123) to expedite the cancellation.


Returns/Refunds

Unfortunately, unless an item is damaged or defective, we cannot issue returns or refunds once the order has shipped. If an item is defective or has been damaged, please contact us within seven days of receiving your order to initiate the return/refund process. You can email us at support@KpopStores.com or use our contact form to reach us.


Lost Orders

We strongly encourage customers to select the tracking option (Registered Airmail or EMS) when they make a purchase, as we can only issue replacements or refunds for items with tracking. If your order has been listed as "shipped" but you have not received it within a month, please email us at support@KpopStores.com or write us at our contact form. We understand your frustration and will try to resolve this issue as soon as possible.

 

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