Returns & Refunds

RETURN POLICY


You may return most new, unopened items within 30 days of delivery for a full refund.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

CANCELLATION POLICY

If your order has not been shipped, we will be happy to cancel it and grant you a full refund (excluding PayPal commission fee). You can email us at support@kpopstores.com

Please provide your order number (ex. #123)  and your personal details to expedite the cancellation.

 

RETURN & REFUND

▶ Return: Exchange
For international delivery, Returning/Exchanging is not possible unless the received item is defective or wrongly delivered
In case of defect or wrong delivery Please email us at support@kpopstores.com

- Photo of the item you received
- Photo of Tracking number

▶ Return: Defects
We are not responsible for any damages made during delivery process (little, stain, scratch, torn down etc.)
But if it is clear that damage is made before shipment, we will solve the issue as soon as possible.
We do not accept your return caused by change of your mind.
Contact us at support@kpopstores.com once you find some defect or damage on the item and malfunctioning either.
Please check the defect for sure. If returned item has no problem which you submitted, refund or exchanging would not be possible.
We accept your item returned within 14 days after receiving it.

 

LOST ORDER

We strongly encourage customers to select the tracking option (Registered Airmail or EMS) when they make a purchase, as we can only issue replacements or refunds for items with tracking.

If your order has been listed as "shipped" but you have not received it within a month, please email us at support@kpopstores.com

We understand your frustration and will try to resolve this issue as soon as possible.